FAQ - Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

1. How long does delivery take?

Delivery times vary depending on your location. Orders are typically delivered within 2 to 12 business days after dispatch.

2. Where are the products shipped from?

Our products are shipped from trusted distribution partners located in Europe and other strategic regions, ensuring quality control, authenticity, and efficient worldwide delivery.

3. Are the products authentic and high quality?

Yes. All products sold at Hardy & Co are 100% authentic. Each item is carefully selected and inspected to meet our standards of quality, craftsmanship, and finish.

4. When will I receive my tracking number?

Orders are processed within 1 to 3 business days. Once your order is shipped, tracking details are sent directly to your email.

5. What payment methods do you accept?

We accept major credit cards, PayPal, Klarna, and selected local payment methods depending on your country.

6. Can I return or exchange my order?

Yes. You may request a return or exchange within 30 days of delivery, provided the item is unused and in its original condition. Please contact our support team before returning any item.

7. I received only one item. Is that normal?

Yes. In some cases, items may be shipped separately to ensure faster and more secure delivery.

8. What if my order is delayed or lost?

If your order experiences an unusual delay or is confirmed lost in transit, our support team will assist you with a replacement or refund in accordance with our policies.

9. Why is my tracking not updating?

Tracking information may take 24 to 72 hours to update after dispatch. If you need assistance, please contact our customer support team.

10. Do you have a physical store?

No. Hardy & Co operates exclusively online, allowing us to offer a curated selection of premium sneakers and serve customers worldwide.